SipPal Water support
How can we help?
Find quick answers below, or email us for help with the app, feedback, accessibility, or privacy.
Quick answers
Frequently asked questions
These answers reflect SipPal Water version 1.20 and its local-first design.
Where is my SipPal Water data stored?
Your profile, hydration records, goals, reminder settings, achievement progress, and pet progress are stored locally on your device. Version 1.20 does not offer iCloud Settings Sync. Apple Health water sync is optional and controlled by your permissions; sharing a card is always your choice.
Why am I not receiving reminders?
Check that reminders are enabled inside SipPal Water, that your waking-hour schedule includes the current time, and that notifications are allowed in iOS Settings → Notifications → SipPal. iOS may also adjust delivery according to Focus and notification settings.
How do I change my goal or cup size?
Open Settings in SipPal Water and choose Goal or Cup. You can update either value at any time. Changing today’s goal does not rewrite the goal used for earlier days.
How does Apple Health sync work?
In version 1.20, open Settings → Apple Health to enable optional water sync. With your permission, SipPal Water writes plain-water records and imports Water records from Health. You can manage water read and write permissions in Apple’s Health app. If records are missing, check read access there; SipPal Water cannot determine whether you granted read permission. Manual syncing shows its progress for at least three seconds, followed by a completion or error message.
What happens if I miss a day in the 21-day plan?
The plan lasts 21 calendar days from the day you start. Reaching your daily goal automatically completes that day. Missing a day keeps your previous progress, but does not extend the plan. All 21 days must reach their goals for an all-days-completed result. You can cancel the current challenge without deleting your water records or previously earned achievements, and start again later.
How do I share or save my water journey?
Open your 21-day plan and choose Share to preview its card. Share Card opens the iOS share sheet so you can choose an available app. Save Image asks for permission only to add the generated card to Photos; SipPal Water does not read your photo library.
How can I leave a rating?
Use the rating card at the bottom of Settings to open the App Store review page. New users may also see Apple’s system rating prompt after their third accumulated goal day, once the achievement presentation has finished. SipPal Water makes this automatic request at most once per installation; Apple decides whether the prompt appears and handles your rating privately.
Can I delete my hydration records?
You can remove an individual record from today’s record list. To clear all SipPal Water data, open Settings → Data Management and use the reset option. This action cannot be undone.
Does SipPal Water replace medical advice?
No. SipPal Water provides a general wellness estimate and is not a medical device. If a doctor or healthcare professional has asked you to limit fluids, follow their instructions instead of SipPal Water’s estimate.
Which devices are supported?
SipPal Water is designed for iPhone and iPad running iOS or iPadOS 17 or later.